iSpring sales FAQs

Making a purchase

  • What are your invoice payment terms?

    Our invoice payment terms are as follows:

    1. Standard Terms: Upon receipt of the invoice, payment is due.

    2. Early Payment Option: We also offer 2/10 Net 30 terms. This means that you have the choice to pay within 30 days or take advantage of a 2% discount by paying within 10 days of receiving the invoice.

    Please Note: If your company's payment terms extend beyond Net 30, we may increase the fees.
  • What happens if my payment is late?
    If payment is not made by the due date, iSpring will be entitled to receive the amount due plus a late payment charge at the rate under applicable law on all amounts that are not paid on or before the due date.
  • What is the order delivery time?

    All iSpring LMS are delivered electronically. Here's the delivery timeline:

    • Online Payments: Account activation details are typically emailed within one business day, but often arrive even faster.

    • Check or Bank Transfer Payments: Details will be sent after we receive your payment, which may take up to two weeks.

  • Which credit cards do you accept?
    We accept Visa, MasterCard, American Express, and Discover.
  • Do you accept purchase orders?
    While we prefer bank transfers or ACH payments, we're certainly open to using Purchase Orders in specific cases. Feel free to reach out to us for our detailed bank information, and if necessary, we can always generate an invoice at your request.

    Please keep in mind that special discounts won't apply to Purchase Orders.
  • What payment methods are available?

    We accept online payments via credit card or PayPal. Alternatively, we accept wire transfers. Please contact us for detailed bank information.

    We can always provide you with an invoice on request.

  • Do you charge taxes on iSpring LMS?
    iSpring LMS prices do not include any national, state, or local sales tax, use tax, value added tax (VAT), goods and services tax (GST), digital services tax (DST), or other tax (“Local Tax”).

    If and when iSpring has the legal obligation to collect such taxes, iSpring will invoice you the amount of such taxes. You will need to pay this amount unless you provide iSpring with a valid Local Tax number (e.g. VAT ID) or/and a valid tax exemption certificate authorized by an appropriate taxing authority.

    iSpring reserves the right to use any e-Commerce reseller, such as PayPro Global, as its commissioner to invoice you, iSpring remains your counterparty.
    You bear the sole responsibility for any withholding tax liabilities, and no deductions shall be made by you from the amount payable to iSpring or PayPro Global under any invoice.

Special offers

Money-back guarantee

  • Does iSpring LMS come with a money-back guarantee?

    iSpring LMS, as a Software-as-a-Service (SaaS) product, is not covered by a money-back guarantee. We encourage you to try it out during the 30-day free trial and experience firsthand how it can perfectly meet all your learning needs and requirements.

  • What is an iSpring account?

    Your iSpring Account is your personalized hub for managing all things related to your iSpring products. It's where you can access your license keys, renew your subscription, reach out to our support team, and more. Check out our help docs to learn more.

  • Where can I see and manage my subscriptions?

    You can see the licenses you've purchased as well as trial versions in your iSpring Account on our website.

Support

  • What technical support is provided with iSpring LMS?

    Technical support is provided for all clients with an active subscription plan. With an active iSpring LMS subscription, you will have 24/7 support via phone, email, and chat.

    You are also welcome to use the wide selection of iSpring’s online resources:

Upgrades

  • How do I upgrade to the latest version?

    If you’re using iSpring LMS, you will get all updates for free while your subscription is active.

    If you have a multi-user license to update, please contact us. Our specialists will be happy to help you find the most cost-efficient solution for your needs, co-term your existing licenses, and provide you with a detailed breakdown of your options.

Resellers

Training

  • How can I get personalized training for my organization?

    We are happy to offer you affordable individual training programs, which will allow you to get the most out of iSpring products. Our personalized training programs are 100% based on your needs. Whether it's a general overview for content authors who are just getting started with iSpring, or a more targeted seminar with our experts, we're happy to provide you with the right level of information to achieve your goals.

    It's easy. Please contact us and one of our representatives will get back to you shortly.

Contacts

iSpring sales sax policy

  • I wasn't charged sales tax before. Why now?

    Tax laws for online sales have changed due to the recent Supreme Court Decision. iSpring makes every reasonable effort to comply with the law whenever it applies.

    iSpring Products that are delivered to destinations in the following states and US territories may be subject to tax:

    Arizona Ohio Missouri Maryland
    Massachusetts Georgia South Carolina New Jersey
    North Carolina Minnesota Kansas Texas
    Colorado Pennsylvania Nebraska Washington
    Michigan Illinois Tennessee Wisconsin

  • Can I submit a tax exemption certificate so I do not have to pay sales tax on iSpring purchases?
    Yes, tax-exempt buyers such as charitable entities and resellers can submit tax exemption certificates to iSpring and make purchases without paying tax. If you are a tax-exempt buyer, send it to your account manager. After your tax-exempt status is confirmed, you will not be charged sales tax when you order from us.
  • How much is sales tax?

    iSpring automatically computes the sales tax on products based on applicable State guidelines. The actual tax amount will be shown during "Checkout" after you fill out your billing address.

    Even if your purchase is not subject to sales tax, you may be required to pay Use Tax.

    Use tax is similar to sales tax. The difference is who pays the tax to the state.

    • Sales Tax is collected and remitted to the state by the seller.
    • Use tax is paid directly to the state by the buyer.

    When you buy something over the internet or other remote means, and the seller does not collect sales tax, it does not mean the purchase is tax-free. If you live in a state that has a sales tax, you may be required to report the purchase and pay use tax.

    For specific details about sales and use taxes, please consult the Department of Revenue in your state, or a tax professional.


Trial or evaluation licenses