Falkbuilt is a construction company that provides prefab interior construction solutions for commercial, healthcare, and office spaces.
As Falkbuilt expanded its Branch network, it needed a training system that could scale with the business. The company was looking for a consistent way to share knowledge, train different audiences, and ensure that HQ employees and Branch partners had the skills they needed to succeed.
Adrienne Banzhof, Training Team Lead at Falkbuilt, Ltd
Adrienne Banzhof, Training Team Lead at Falkbuilt, has been building the company’s training program from the ground up.
As Falkbuilt developed a new approach to construction, the company needed a scalable way to ensure employees, manufacturing teams, and Branches understood how the business operates.
Today, Falkbuilt’s training program supports 1,530 employees across HQ, the factory, and its Branch network, with a lean team responsible for e-learning, administration, webinars, documentation, video, and in-person training.
Challenge: Build a training program from the ground up We were a brand-new startup, so I was starting completely from scratch.
Adrienne Banzhof, Training Team Lead at Falkbuilt
When Falkbuilt was launched, there was no established training infrastructure. Adrienne needed to build one that could grow alongside the business and support very different audiences – from HQ employees and manufacturing personnel to Falkbuilt Branches.
The challenge was not simply creating courses. The training team needed to build a repeatable system to deliver knowledge, support onboarding, maintain ongoing learning, and provide the business with visibility into learner engagement.
At the same time, the training operation had to remain efficient. Falkbuilt runs its training function with a lean team, so the company needed tools that would allow a small number of specialists to create and manage learning at scale.
Falkbuilt needed a solution that was:
Scalable enough to support a growing user base Easy for administrators and learners to use Flexible enough to serve different audiences Capable of supporting professional, branded learning content Efficient enough for a smaller, streamlined training team Solution: One system for creating and delivering training Falkbuilt chose iSpring because it combines course authoring and learning management in a single ecosystem.
This gives the training team one environment to create learning content, deliver it to different audiences, and monitor learner activity.
Adrienne and her team use iSpring to create professional, branded courses without requiring a large instructional design or technical team. With three course authors, they can develop learning for different audiences and business needs.
The team can choose the format based on the purpose of the training. Quick, scrollable courses can be created and assigned directly in the LMS, while more complex topics can be developed as interactive e-learning.
iSpring’s authoring capabilities, including templates, interactions, AI-powered course creation, text-to-speech, and multiple question types, help the team turn subject-matter expertise into structured learning resources.
This approach allows Falkbuilt to maintain a growing training portfolio while keeping its L&D operation lean.
Result: 1,530 employees supported by a lean training operation The scale is especially significant given the size of the training operation. Adrienne’s responsibilities span administration, e-learning development, in-person materials, and webinars, while other specialists handle documentation, video production, factory training, onboarding, safety training, and the knowledge base.
Rather than requiring a large centralized L&D function, Falkbuilt has built a training ecosystem that allows a smaller, agile team to support a broad and growing learner base.
The result is a more scalable approach to delivering consistent knowledge across the organization and its Branch network.
Result: Training data provides insight beyond course completion For Falkbuilt, learner data is also a business tool. The team can review individual training histories and participation to understand how actively people are engaging with Falkbuilt’s learning resources.
This information can help Branches identify potential issues that may not be immediately visible from day-to-day work.
For example, Falkbuilt has helped Branches identify team members who may not be a good fit for the business based on a consistent lack of interest and participation in training.
As such, training engagement provides an additional signal that Branch leaders can use when evaluating how effectively someone is adopting Falkbuilt’s way of working.
Instead of training data simply showing whether someone completed a course or passed an assessment, it can inform broader business decisions around engagement, participation, and fit.
Result: A growing training portfolio without a large L&D infrastructure Falkbuilt has built a substantial learning portfolio while keeping its training team lean.
The company currently maintains 25-30 active e-learning courses , alongside webinars, factory knowledge base resources, and instructor-led training.
The training resources have also received strong feedback from employees and other stakeholders.
I’ve often been told that our training resources are some of the best folks have seen compared to other companies they’ve worked for previously.
Adrienne Banzhof, Training Team Lead at Falkbuilt
By combining centralized learning delivery with flexible course creation, Falkbuilt can maintain consistent training standards across the organization while adapting content to each audience’s needs.
Wrap up With iSpring, Falkbuilt has been able to:
Support 1,530 employees across HQ, factory, and BranchesBuild and maintain 25–30 active e-learning courses Support multiple internal and external audiences through one learning ecosystem Operate a broad training program with a lean L&D team Create professional, branded learning without requiring a large technical or instructional design function Use training engagement data to help Branches identify potential fit and participation issues Combine e-learning, webinars, knowledge base resources, and in-person training in one broader learning ecosystem By combining content creation, learning delivery, and learner data, Falkbuilt has built a training operation while giving the business greater visibility into how people engage with the knowledge they need to succeed.
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